It’s frustrating when you find that Informed Delivery is not working. You might miss important mail before it arrives at your doorstep. You might wonder why you haven’t been notified about your mail. There could be several reasons causing this trouble.

In this article, we will look into common problems and try to fix them. The solutions are quite simple, so let’s move forward.

Common Problems with USPS Informed Delivery

If you’re missing notifications about your mail, you might have encountered an issue or there might be some technical problems. Users can face various challenges, from not receiving mail notifications to login issues. Understanding these problems carefully can provide possible solutions to solve them promptly.

Let’s find out the problems and fix them:

1. Missing Informed Delivery Mail

Sometimes you get a notification about your mail, but it doesn’t mean that your mail has arrived. It’s possible that you received your mail notification earlier, but it can take a few days to reach you. The USPS system might have scanned your mail and alerted you, but it hasn’t been passed on to the mail carrier for delivery.

2. No Mail or Images in Informed Delivery

One common problem with Informed Delivery is that USPS does not send you images of every mail piece. If your mail size is larger than expected, you won’t get an image. Unfortunately, USPS doesn’t offer a large image service at this time.

Moreover, if you receive lots of postcards, this service is not for you. You can view only the barcode part on your online portal.

3. No Mail Notification

If you’re not getting email notifications about your mail, you might have changed your email address but forgot to update it on your USPS profile. You can update your new email by visiting your USPS profile and clicking on save changes.

Keep in mind that you can use only one email address per account. If someone has changed the address, they are receiving the notifications. You must secure your account to protect your information.

4. Login Issues

If you forget your username or password and encounter a login issue, you can solve this problem by clicking on “forgot username or password” and following the instructions.

5. Account Verification

If your USPS account is not verified, you can’t use Informed Delivery. First, you have to complete the account verification process. USPS has two ways to verify identity:

• Online Verification: Answer security questions based on your personal experience.

• In-Person Verification: This process will redirect you to a nearby post office. USPS will give you instructions, including a barcode that you will take to the post office for verification. You will get a confirmation email once your account is verified. After that, your Informed Delivery account will be activated.

6. Clear Your Browser Cache and Cookies

Browser cache and cookies can also cause problems with proper functioning. Clear your browser cache and cookies from time to time. Refreshing your browser might solve the problem.7.

7. Invalid Addresses for Informed Delivery

8. Misdelivered Mail

Unfortunately, USPS does not consider invalid addresses for Informed Delivery. This is frustrating for many users. You can check the zip code lookup tool on the USPS website.

If you receive mail that is not yours, it might belong to someone who recently moved. They may not have updated their address. The easy solution is to return it to the postal carrier or mark it as “Not at this address” and place it back in the mailbox.

Does USPS Provide Virtual Mailboxes to Customers?

No, USPS doesn’t offer a virtual mailbox option for customers. However, they provide an Informed Delivery service to get a digital preview of your mail free of cost. You can use third-party virtual mail solutions to manage, store, or forward your mail.

How to Unsubscribe from USPS Informed Delivery?

You can unsubscribe from this service using the code in your welcome kit. Visit the website, enter the code, select a reason from the given options, and unsubscribe. After this, you will not receive new notifications. You can subscribe again whenever you want.

Alternatives to Informed Delivery

A virtual mailbox is the best option to consider for managing your mail online. It is a secure and easy way to keep all your mail in one place, just like an email app. You can access it anywhere and anytime without worrying about moving to another city or country.

It provides security, so you don’t need to worry about any risk or theft. It reduces the chance of mail being stolen because everything is in your control. You can get a virtual mailbox from any third party that provides this service.

FAQs

Why am I not getting USPS Informed Delivery?

If you’re not getting notified, check your email address on the USPS account. Someone might have changed your email address. Another reason could be a technical issue. Find out the problem and fix it.

How much time is required for Informed Delivery to start working?

Activation time can take up to 3 business days to start working.

Does USPS provide virtual mailboxes?

No, USPS doesn’t provide virtual mailboxes at this time. You can use a third-party virtual mailbox to get the benefits.

Is USPS Informed Delivery available for all addresses?

No, it is not available for invalid addresses. You can check the zip code lookup tool on the USPS website to verify if your address is eligible.

Conclusion 

Informed Delivery can be very useful, but it comes with some challenges. By understanding and addressing common issues, you can ensure you receive your mail notifications smoothly. For added convenience, consider using a virtual mailbox service as an alternative.